Job Description

Job Description

Job Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Field Adjuster plays a pivotal role in achieving this vision.  We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. 

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Territory Personal Lines Underwriter, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Field Adjuster enjoys robust benefits:

• Remote work schedule! 
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. 

What you can expect as a Field Adjuster: 

• Provide professional and responsive customer service to insureds.
• Review and adjust first-party claims within assigned authority limits.
• Research policy coverage forms for claim settlement or denial.
• Conduct basic claim investigations at both the desk and field levels, including coverage, cause, and damages.
• Contact insured(s) to schedule inspection of damaged property, travel to affected property, and conduct such inspections in a timely manner.
• Fully inspect, photograph, sketch and scope all damaged and undamaged areas of the insured property.
• Determine the total value of the claim.
• Utilize several software programs throughout the day to determine the parameters of the loss.
• Establish claim reserves according to guidelines. 
• Provide verbal and written customer service. 

• Document claim activity and potential subrogation. 
• Participate in training and claim roundtables. 
• Prepare basic claim correspondence (reservation of rights, denial letters). 
• Assist with catastrophe operations as required, including, but not limited to working extra hours or deploying to affected areas to help policyholders.
• Assist with special projects or tasks as required.

What we are looking for as a Field Adjuster: 

• High school diploma or equivalent; some college preferred. 
  • Minimum 2 years field experience with an insurance carrier.
  • Proficient in Xactimate.
  • Strong communication and organizational skills. 
  • Basic computer proficiency. 
  • Ability to read and comprehend instructions and correspondence. 
  • Must maintain required licenses.

Why work for Frontline Insurance? 

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: 

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