Job Description
Many companies do what we do but no one else doesn't like We do. Because for us it's personal. Since 2001, Safety NetAccess, Inc. has been designing, building and supporting networks for hotels, resorts and public properties. We've grown from a two man start up to one of the country's most trusted providers, yet we still feel like we're just getting started. Safety NetAccess is an outstanding, privately owned company with great opportunities for professionals interested in joining a smart, ambitious, hardworking, expanding team and pursuing an exciting career.
Job Description
The Telecom Engineer Tier One will act as the primary point of contact for customers. Duties Include responding to technical issues as they arise by documenting incident details, responding to requests, initiating customer contact, escalating to appropriate parties, and resolving incidents. All work is performed from our office. This is not a remote field tech position.
Knowledge, Skills and Abilities
Duties
Daily duties will consist of completing trouble tickets of various tasks, including but not limited to, voicemail Password resets, troubleshooting trunk lines, troubleshooting issues with analog, digital and IP phones, working with field techs to resolve issues, and performing voice cuts with telephone providers.
Qualifications
Experience with Mitel SX-200, Mitel MiVoice Business (3300, 10.3/10.4), Mitel MiVoice Office (400/470) required. PhoneSuite and 3CX. PhoneSuite Voiceware is a plus, but it is not required. Training will be provided. Tech needs at least Associates degree in Computer Networking or previous job experience.
Full-time position, 40-hours per week, 8:30am – 5:00pm Monday – Friday. Rotation of after-hours on-call for 24/7 emergency support.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Safety NetAccess reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological developments).
...Job Description Commercial Roofing Superintendent - Lead with One of Chicagos Best! One of the most respected commercial... ...communication and customer-focused leadership. Foster strong subcontractor and vendor relationships through fairness and professionalism....
...Hiring Manager will provide a typical work schedule during the interview process. Route drivers will primarily drive a 26-foot box truck and must be able to adhere to strict safety and traffic guidelines. Individuals must have a clean abstract with no more than...
QA Tester (Manual and POS Testing) Position Description We are seeking a Quality Assurance Analyst to support testing efforts... ...certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of...
...service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment. This is a great work-from-home opportunity with immediate hiring needs for a large enrollment support team. Candidates will receive training on...
...Job Description We are seeking a Sound Technician/Audio Engineer with proven experience in the film or television industry . This individual will be responsible for capturing high-quality production sound on setworking closely with directors, producers, and camera teams...